Utopian Shorts

Oversized

Material and Detail

100% Cotton Fleece

Zipped Pockets

Metal U.M Logo Zipper

Return and Refund Policy for UrbanMandem Hoodies

At UrbanMandem, we are committed to ensuring your satisfaction with our products. Our Return and Refund Policy is designed to provide you with the confidence and peace of mind you deserve when shopping with us. Please read the following carefully to understand our guidelines:

1. Eligibility for Returns:
   - We accept returns for UrbanMandem hoodies within 30 days from the date of purchase.
   - To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.
   - The hoodie must be in its original packaging with all tags attached.

2. Initiating a Return:
   - To initiate a return, please contact our customer service team at returns@urbanmandem.com with your order number, reason for return, and clear pictures of the product.
   - Our team will review your request and provide you with further instructions on how to proceed.

3. Return Shipping:
   - Customers are responsible for the return shipping costs, except in the case of a defective or incorrect item.
   - We recommend using a trackable shipping service to ensure that your return is received.

4. Refund Process:
   - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   - If the return is approved, a refund will be processed to your original method of payment within 7 business days.

5. Exchanges:
   - Unfortunately, we do not offer direct exchanges. If you wish to exchange your item, please follow the return process and place a new order for the desired item.

6. Defective or Incorrect Items:
   - If you receive a defective or incorrect item, please contact us immediately at returns@urbanmandem.com. We will arrange for a return label and send you a replacement or issue a full refund, including return shipping costs.

7. Final Sale Items:
   - Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description carefully before making your purchase.

UrbanMandem reserves the right to refuse any returns that do not meet the above criteria or are not initiated within the specified timeframe.

If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our customer service team at support@urbanmandem.com.

Thank you for choosing UrbanMandem!

Shipping Information for UrbanMandem Hoodies

At UrbanMandem, we strive to provide a seamless and enjoyable shopping experience for our customers. Our shipping process is designed to be efficient, reliable, and transparent. Please review the following information to understand our shipping policies:

1. Processing Time:

• Orders are typically processed within 1-2 business days from the date of purchase.
• Please note that processing times may vary during peak seasons and promotional periods.

2. Shipping Methods:

• We offer standard shipping to most destinations.
• Expedited shipping options may be available for select regions. You can choose your preferred shipping method during the checkout process.

3. Estimated Delivery Time:

• Standard Shipping: Estimated delivery within 5-10 business days.
• Expedited Shipping: Faster delivery options may be available, and estimated delivery times will be provided during checkout.

4. Shipping Costs:

• Shipping costs are calculated based on the weight of your order and the shipping destination.
• You can view the shipping costs during the checkout process before completing your purchase.

5. Tracking Information:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track your order's progress by entering the provided tracking number on our website or the carrier's website.

6. International Shipping:

• UrbanMandem offers international shipping to various countries. International shipping costs and estimated delivery times will be calculated during the checkout process.

7. Customs and Duties:

• For international orders, please be aware that customs duties and taxes may apply. These charges are the responsibility of the customer and are not included in the order total.

8. Shipping Address:

• It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process to avoid any delays or delivery issues.

9. Order Updates:

• You will receive email updates regarding your order, including confirmation, shipment, and delivery notifications.

If you have any questions or concerns about your order's shipping status, please contact our customer service team at shipping@urbanmandem.com.

Thank you for choosing UrbanMandem. We appreciate your support and hope you enjoy your product