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Return and refund Policy
Return and Refund Policy for UrbanMandem Hoodies
At UrbanMandem, we are committed to ensuring your satisfaction with our products. Our Return and Refund Policy is designed to provide you with the confidence and peace of mind you deserve when shopping with us. Please read the following carefully to understand our guidelines:
1. Eligibility for Returns:
- We accept returns for UrbanMandem hoodies within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.
- The hoodie must be in its original packaging with all tags attached.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at returns@urbanmandem.com with your order number, reason for return, and clear pictures of the product.
- Our team will review your request and provide you with further instructions on how to proceed.
3. Return Shipping:
- Customers are responsible for the return shipping costs, except in the case of a defective or incorrect item.
- We recommend using a trackable shipping service to ensure that your return is received.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment within 7 business days.
5. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange your item, please follow the return process and place a new order for the desired item.
6. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately at returns@urbanmandem.com. We will arrange for a return label and send you a replacement or issue a full refund, including return shipping costs.
7. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description carefully before making your purchase.
UrbanMandem reserves the right to refuse any returns that do not meet the above criteria or are not initiated within the specified timeframe.
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our customer service team at urbanmandem.com@gmail.com
Thank you for choosing UrbanMandem!
Return and Refund Policy for UrbanMandem Hoodies
At UrbanMandem, we are committed to ensuring your satisfaction with our products. Our Return and Refund Policy is designed to provide you with the confidence and peace of mind you deserve when shopping with us. Please read the following carefully to understand our guidelines:
1. Eligibility for Returns:
- We accept returns for UrbanMandem hoodies within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, unwashed, and in the same condition as when you received it.
- The hoodie must be in its original packaging with all tags attached.
2. Initiating a Return:
- To initiate a return, please contact our customer service team at returns@urbanmandem.com with your order number, reason for return, and clear pictures of the product.
- Our team will review your request and provide you with further instructions on how to proceed.
3. Return Shipping:
- Customers are responsible for the return shipping costs, except in the case of a defective or incorrect item.
- We recommend using a trackable shipping service to ensure that your return is received.
4. Refund Process:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If the return is approved, a refund will be processed to your original method of payment within 7 business days.
5. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange your item, please follow the return process and place a new order for the desired item.
6. Defective or Incorrect Items:
- If you receive a defective or incorrect item, please contact us immediately at returns@urbanmandem.com. We will arrange for a return label and send you a replacement or issue a full refund, including return shipping costs.
7. Final Sale Items:
- Certain items may be marked as final sale and are not eligible for return or refund. Please check the product description carefully before making your purchase.
UrbanMandem reserves the right to refuse any returns that do not meet the above criteria or are not initiated within the specified timeframe.
If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact our customer service team at urbanmandem.com@gmail.com
Thank you for choosing UrbanMandem!
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